0468 378 521
Referral
0468 378 521

Feedback

We welcome all feedback, including complaints and compliments. If you have a complaint or concern about your current NDIS supports or services provided by Hand in Hand Inclusive Care, it is important to talk about it.

Fill out this complaint form below, and we will respond to you within three business days.

We will endeavour to keep the information provided in your complaint confidential, unless required by law.

If you wish to make a complaint anonymously, you can do so:

1) by calling us on 0468378521 and stating that you wish to make an anonymous complaint (so we
don’t ask you to identify yourself); or

2) by filling out this Feedback and Complaints Form, but not including your personal details in the table below as these may identify you, and post it to 14 Cotteridge Place, Caroline Springs 3023.

1. Please provide the following information:
2. Are you making this complaint on behalf of a person with a disability?
3. Do you require any help with communication? e.g. Interpreter or National Relay Service?
4. Please provide details of your complaint
5. Please advise your desired outcome
6. Agreement
7. To make a complaint to the NDIS Quality and Safeguards Commission:
  • Phone: 1800 035 544 or TTY 133 677 (Interpreters can be arranged)
  • National Relay Service and ask for 1800 035 544
  • Visit ndiscommission.gov.au/complaints and fill out a complaint contact form

The NDIS Commission can take complaints from anyone about:

  • NDIS services or supports that were not provided in a safe and respectful way
  • NDIS services and supports that were not delivered to an appropriate standard
8. Internal Use Only